Troubleshooting Common Issues

File Too Large

If you see an error saying your file is too large (over 10MB):

• Resize your image to a smaller resolution (1024x1024 is usually sufficient)
• Use an online compression tool like TinyPNG or Squoosh
• Convert to JPG format which typically has smaller file sizes than PNG
• Reduce the image quality/compression level in your photo editor

Wrong Format

PlushifyAI only accepts JPG, JPEG, and PNG formats. If your file is rejected:

• Convert your image to JPG or PNG using an image editor
• Use online converters like CloudConvert or Convertio
• Make sure the file extension matches the actual format
• Avoid using WEBP, GIF, BMP, or TIFF formats

Upload Fails

If your upload fails or gets stuck:

• Check your internet connection is stable
• Try refreshing the page and uploading again
• Clear your browser cache and cookies
• Try a different browser (Chrome, Firefox, or Safari)
• Disable any browser extensions that might interfere

Low Quality Result

If your generated plushie looks blurry or low quality:

• Use a higher resolution source image (at least 512x512 pixels)
• Ensure your source image is clear and well-lit
• Upgrade to Pro or Elite plan for higher quality outputs
• Try a different plushie style that may work better with your image
• Avoid images with heavy compression or artifacts

Generation Failed

If the generation fails or produces unexpected results:

• Try using a different image with a clearer subject
• Ensure your image has a single main subject
• Avoid images with complex or cluttered backgrounds
• Try generating again - sometimes server load affects results
• Your credit will be automatically refunded for failed generations

Slow Processing

If generation is taking longer than expected:

• Wait patiently - complex images can take up to 60 seconds
• Check our status page for any server issues
• Pro and Elite users get priority processing
• Try again during off-peak hours for faster results
• Don't refresh the page while generation is in progress

Can't Sign In

If you're having trouble signing in:

• Clear your browser cache and cookies
• Try a different browser
• Make sure third-party cookies are enabled
• Check that you're using the correct Google account
• Disable any ad blockers that might interfere

Note: In the current UI-only demo, you're automatically signed in as a mock user. Authentication will be enabled when the backend is implemented.

Credits Missing

If your credit balance seems incorrect:

• Check your transaction history in your profile
• Remember that each generation uses 1 credit
• Failed generations are automatically refunded within 24 hours
• Contact support with your transaction details if issues persist

Profile Not Updating

If changes to your profile aren't saving:

• Refresh the page to see if changes have been saved
• Check your internet connection is stable
• Try clearing your browser cache
• Make sure all required fields are filled correctly